Cultivating Raving Fans: Elevating The Customer Experience Throughout The New Patient Journey

Overview

Description:

In the dynamic landscape of orthodontics, the patient experience is paramount.  This session is designed to revolutionize the way you engage with every new patient, from the first phone call to a same-day “YES”, providing you with winning strategies for extreme growth and an elevated patient journey.  

 

What are you doing to make sure potential new patients choose to visit your practice first?  We will dive into the data-driven reality that patients are calling multiple practices before deciding where to go.  As we teach The Power of PREsuasion, you will reshape your approach to every new patient interaction.  

Does your new patient process set you up for a whole-hearted YES from every patient?  We will spotlight the significance of The Same Day Start and uncover the transformative impact of a seamless and efficient first-visit experience.  Adopting these principles will transform the health of your practice and help you create raving fans for life.      

Don’t miss this half-day, pre-AAO course that will equip you to leave a lasting impression on every patient and at every interaction.

You will also need to register for this course here: https://startmoresmiles.com/aao-2024-masterclass/

This course is offered as part of The American Association of Orthodontists (AAO) event held in New Orleans at the Ernest N. Morial Convention Center - Room R06

Learning Objectives: 

1. Receptionist Transformation: Discover why your receptionist is not just a data collector but a treatment coordinator and the key to boosting starts.

2. Pre-Visit Engagement: Learn innovative techniques to get patients excited about treatment long before they set foot in your practice. 

3. Streamlined Patient Journey: Explore strategies to streamline operations and minimize chaos for a smoother patient journey and heightened satisfaction.

4. Elevated Treatment Coordination: Master advanced skills that blend sales, psychology, and hospitality to wow your prospective patients.

5. Open-Choice Payment Options: Learn the importance of offering a wide spectrum of payment options and giving patients the power to choose what works within their budget.

Course Contact: events@orthofi.com

Course Categories: Data Management, Accounting or Similar Topics,Patient Relations, Communications, Management,Evaluation, Selection, Incorporation, Care of Dental Equipment, Instruments

Provider Approval: Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Educational Type: Live

Educational Method: Lecture

Prerequisites :

You must register for this course here in order to attend: https://startmoresmiles.com/aao-2024-masterclass/ 

Sponsor(s) : OrthoFi + OrthoBanc

Conflict of Interest Disclosure: None

All CE Zoom related support: support.cezoom.com