Don’t Let Good Get in the Way of Best – Achieving the Best for You and Your Patients 

Dental practices face patient challenges on a daily basis. From cancellations and no shows to insurance management issues. What distinguishes a practice that wallows in its challenges from one that sees the challenges as opportunities?  

Many teams rise above the challenges to provide optimum care for their patients. This program will delve into opportunities for growth for patients and teams while providing comprehensive oral care during challenging moments. 

Learning Objectives:

  • Examine the role leadership and communication play within dentistry
  • Identify the responsibilities of healthcare professionals
  • Review current treatment modalities to improve quality of patient care
Ann-Marie C. DePalma, CDA, RDH, MEd, CDIPC, FADIA, FAADH is a graduate of the Forsyth School for Dental Hygienists, Northeastern University and the University of Massachusetts Boston. She is the 2017 Esther Wilkins Distinguished Alumni of Forsyth Award recipient.  Ann-Marie has been published in dental and dental hygiene publications and textbooks.
Ann-Marie presents continuing education programs for dental team members on a variety of topics. She has been employed as a software trainer, a business/clinical advisor for a national dental practice management company, a faculty member of a dental hygiene program and program chair of a dental assisting program after having been employed in clinical hygiene for a number of years.

Course Contact: jcfergola@comcast.net

Course Categories: Patient Relations, Communications, Management

Provider Approval: Associated, affiliated, sponsored, approved, accredited, or offered by the (ADHA) American Dental Hygienists' Association

Educational Type: Live

Educational Method: Lecture

Prerequisites :


Sponsor(s): None

Conflict of Interest Disclosure: None

All CE Zoom related support: support.cezoom.com

Date / Time

Sun, Apr 2, 2023: 08:00 AM - 12:00 PM ET


Hilton Boston/Woburn Hotel 2 Forbes Street
Woburn, MA


$70-ADHA members, $90 -non-members