Please note your TIME ZONE!

This Course is a Live Webinar and will be live-streamed:

8:00 pm ET, 7:00 pm CT, 6:00 pm MT, 6:00 pm AZ, 5:00 pm PT

Despite all the years of education, practice building and community service, one lawsuit can jeopardize a hard-earned reputation. Prevention is a core concept among dental professionals. It is also the key to effective risk management and patient safety. This presentation will provide insight into current professional liability trends, associated procedures and risk management gaps. Claim scenarios and risk management recommendations will highlight important prevention considerations to help maintain a safe environment for dentists and their patients.



  1.        Understand how the “standard of care” and “negligence” apply to dental professional liability.
  2.        Describe requirements for and effectively apply the informed consent and refusal process to improve patient understanding, safety and satisfaction.
  3.        Implement record keeping practices that enhance patient care and reduce malpractice risks.

4.       Identify key risk management resources for future reference to further reduce risk and enhance patient safety.

Ronald R Zentz, RPh, DDS, CPHRM, FAGD, FACD
Dr. Ronald R. Zentz joined CAN in 2012 as the Dental Risk Control Director.  His primary responsibilities include risk management resource development, customer support and continuing education for dentists and pharmacist professional liability programs.  Dr. Zentz collaborates with internal and external business partners to provide professional insight and strategies to manage and minimize loss exposures and promote patient safety.
Dr. Zentz practiced pharmacy and general dentistry, followed by professional and clinical affairs positions with a major dental manufacturer.  Responsibilities include product development, clinical research, regulatory affairs and continuing education for device and pharmaceutical products.  Dr. Zentz later joined the American Dental Association staff, serving as senior director, ADA Council on Scientific Affairs.  The Council advances the science of dentistry through research, product evaluations and standards, dental office safety, and development of evidence-based clinical recommendations.

Dr. Zentz’ education background includes:  Bachelor of Science in Pharmacy, Butler University, Doctor of Dental Surgery, Indiana University School of Dentistry, and General Practice Residency Certificate from the VA Medical Center, Indianapolis.  Dr. Zentz is a member of the American Dental Association, the American Pharmacists Association, and is a Fellow of the Academy of General Dentistry and the American College of Dentists.  He is certified in healthcare risk management (CPHRM) by the American Society of Healthcare Risk Management had has completed the TeamSTEPPS® Master Trainer program.

Course Contact: Angie.Michlig@smilebrands.com

Course Categories: Risk Management

Provider Approval: (AADH) American Academy of Dental Hygiene, Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Educational Type: Live

Educational Method: Lecture

Prerequisites :


Sponsor(s) : CNA

Conflict of Interest Disclosure: Affiliated and/or Associated with

CNA - Dr. Zentz is employed by CNA

All CE Zoom related support: support.cezoom.com

Date / Time

Tue, Jan 31, 2023: 07:00 PM - 08:30 PM CT