CANCELLED: Impacting Patient Outcomes and Organizational Performance

Overview

Registration  8:00am-8:30am

Course  8:30am-3:30pm

Breakfast and Lunch Included

Course Description:

Focus is placed mostly upon developing leaders to grow and sustain healthy organizations. Developing followership is equally essential to building trust and confidence within the dental practice and organization. Understanding group dynamics and intentionally developing followership among individuals and groups are vital to the health of organizations. This course will enlighten attendees on the differences between followership and leadership, how leaders build followers, and how to build a sustainable plan within the dental practice and organization to promote succession planning and growth.

This course will also discuss principles of emotional intelligence that are essential to communication, building trust, conflict management, and influential negotiation within the dental practice and organizations. Following the presentation, participants will be able to:

    • Understand how group dynamics with dental teams and organizations affect decision making.

    • Understand how leadership and followership dynamics influence\ dental practices and organizations.

    • Learn how the principles of emotional intelligence drive communication, decision making, conflict management, negotiation, and     case presentation with patients and co-workers.

Speaker: Kelly Tanner, Ph.D., RDH Kelly has served in areas of dental hygiene including academia, corporate, clinical, entrepreneur, researcher, and has also been active with the American Dental Hygienists’ Association at both the State and National Level. She has been recognized for her outstanding leadership within health care and university settings and is a recipient of the ADHA and Johnson & Johnson Award for Excellence. Kelly has been fully invested in developing leadership within dental hygiene for over 20 years through mentoring, coaching, and serving the profession. Kelly focused her doctoral studies on understanding leadership skills and methods to develop leadership among dental hygienists.

Course Contact: kulp_faye@comcast.net

Course Categories: Patient Relations, Communications, Management,Methodology / Methods of Health Care Delivery

Provider Approval: Associated, affiliated, sponsored, approved, accredited, or offered by the (ADHA) American Dental Hygienists' Association,The Pennsylvania academy of Dental Hygiene studies

Educational Type: Live

Educational Method: Lecture

Prerequisites : None


Sponsor(s) : Premier and Pennsylvania College of Technology

Conflict of Interest Disclosure: None

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