
Overview
Healthcare overall is a decade or more behind other industries when it comes to customer experience. Patient Experience (PX) - defined as customer experience in a healthcare setting - is emerging as a key focus for the modern dental practice. This course will help you understand the difference between providing a service and creating an experience and provide examples from both inside and beyond healthcare environments.
Learning Objectives:
1. Explore opportunities to use patient experience as a differentiator that creates value for the dental practice
2. Understand the difference between customer service and customer experience
3. Learn about the Progression of Economic Value
Course Contact: Support.cezoom.com
Course Categories: Preventative Dental Services,Cariology (Demineralization / Remineralization) -cause, treatment, &/or prevention
Provider Approval: Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education
Educational Type: Self Study
Educational Method: Electronically mediated with a testing mechanism (internet, one-way & two-way transmissions through open broadcast, closed circuit, cable, microwave, broadband lines, fiber optics, satellite, or wireless communications devices)
Prerequisites : N/A
Sponsor(s): None
None
All CE Zoom related support: support.cezoom.com
Date / Time
Self Study - On Demand
Location
Tuition
YTP Members: Free | Non-Members: $30