Shifting From a “Service” to “Experience” Mindset. What it Means to go Beyond Bedside Manner

Overview

Healthcare overall is a decade or more behind other industries when it comes to customer experience.    Patient Experience (PX) - defined as customer experience in a healthcare setting - is emerging as a key focus for the modern dental practice.   This course will help you understand the difference between providing a service and creating an experience and provide examples from both inside and beyond healthcare environments.  

 

Learning Objectives:

1.  Explore opportunities to use patient experience as a differentiator that creates value for the dental practice

2.  Understand the difference between customer service and customer experience

3. Learn about the Progression of Economic Value

Course Contact: Support.cezoom.com

Course Categories: Preventative Dental Services,Cariology (Demineralization / Remineralization) -cause, treatment, &/or prevention

Provider Approval: Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Educational Type: Self Study

Educational Method: Electronically mediated with a testing mechanism (internet, one-way & two-way transmissions through open broadcast, closed circuit, cable, microwave, broadband lines, fiber optics, satellite, or wireless communications devices)

Prerequisites : N/A
Sponsor(s): None

None

All CE Zoom related support: support.cezoom.com