Please note your TIME ZONE!

This Course is a Live Webinar and will be live-streamed:

8:00 pm ET, 7:00 pm CT, 6:00 pm MT, 5:00 pm AZ, 5:00 pm PT

Communication is a vital skill and plays a key role in effectively providing oral healthcare services. Patients rely on their dentist not only for their clinical expertise, but for their ability to communicate effectively. The dentist, as well as the entire dental team, have the opportunity to educate their patients. When patients receive clear information, understand next steps, and have the chance to ask questions, they will be more comfortable. Using effective communication will help patients be at ease and understand dental procedures.  
Learning Objectives:
  • Recognize the importance of effectively communicating with patients and Team members
  • Learn verbal and non-verbal methods to successfully convey your message
  • Understand signals to verify that the receiver understands your communication 

Lori Spangler

Lori Spangler, MA, is a Senior Learning & Development Specialist at Midwest Dental. She has 15+ years developing and facilitating training. In her role, she works closely with leaders as they continue to develop their skills in accountability, coaching, co-leadership and facilitation. Lori is a certified Situational Leadership II facilitator, a certified business coach, and holds graduate degrees in Training & Development and Communications.

Course Contact: Angie.Michlig@smilebrands.com

Course Categories: Patient Relations, Communications, Management

Provider Approval: (AADH) American Academy of Dental Hygiene, Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Educational Type: Live

Educational Method: Lecture

Prerequisites :


Sponsor(s): None

Conflict of Interest Disclosure: None

All CE Zoom related support: support.cezoom.com

Date / Time

Tue, Jun 13, 2023: 07:00 PM - 08:30 PM CT