Overview
Please note your TIME ZONE!This Course is a Live Webinar and will be live-streamed:
8:00 pm ET, 7:00 pm CT, 6:00 pm MT, 5:00 pm AZ, 5:00 pm PT
Communication is a vital skill and plays a key role in
effectively providing oral healthcare services. Patients rely on their dentist
not only for their clinical expertise, but for their ability to communicate
effectively. The dentist, as well as the entire dental team, have the
opportunity to educate their patients. When patients receive clear information,
understand next steps, and have the chance to ask questions, they will be more
comfortable. Using effective communication will help patients be at ease and
understand dental procedures.
Learning Objectives:
- Recognize the importance of
effectively communicating with patients and Team members
- Learn verbal and non-verbal methods
to successfully convey your message
- Understand signals to verify that
the receiver understands your communication
Lori Spangler
Lori Spangler, MA, is a Senior Learning & Development
Specialist at Midwest Dental. She has 15+ years developing and facilitating
training. In her role, she works closely with leaders as they continue to
develop their skills in accountability, coaching, co-leadership and
facilitation. Lori is a certified Situational Leadership II facilitator, a
certified business coach, and holds graduate degrees in Training &
Development and Communications.
Course Contact: Angie.Michlig@smilebrands.com
Course Categories: Patient Relations, Communications, Management
Provider Approval: (AADH) American Academy of Dental Hygiene, Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education
Educational Type: Live
Educational Method: Lecture
Prerequisites :
N/A
Sponsor(s): None
Conflict of Interest Disclosure: None
All CE Zoom related support: support.cezoom.com
Date / Time
Tue, Jun 13, 2023: 07:00 PM - 08:30 PM CT
Location
Online
Tuition
Complimentary