Please note your TIME ZONE!

This Course is a Live Webinar and will be live-streamed:

8:00 pm ET, 7:00 pm CT, 6:00 pm MT, 5:00 pm AZ, 5:00 pm PT

This course will review the role of dental hygienist as a leader in the practice and advocate for comprehensive patient care.  As an educated, licensed provider, the dental hygienist’s scope of practice and standards for clinical dental hygiene practice provide a framework for their responsibilities as an oral health provider. 
The dental hygienist is a trusted partner within the dental team and with patients.  As such, the dental hygienist encounters many opportunities with patient visits and interactions to educate and lead patients to acceptance of treatment through education and communication.  
In this program the speakers will discuss communication and assessment strategies for co-discovery with patients, how to help patients understand the benefits of a comprehensive approach to oral health for a lifetime of function and wellness, how to overcome patient objections, and the value of G3 (Greeting, Guiding, Gratitude).  
Learning Objectives
  •          Upon completion of this course, the learner will understand the role of the dental hygienist as a leader and patient advocate.
  •          Upon completion of this course, the learner will understand elements of communication and patient education that lead to improved case acceptance.
  •          Recognize opportunities to co-discover with patients through improved assessment, patient education, and implementation of a successful hygiene/doctor exam.
  •          Review of communication/co-discovery strategies specifically related to dental implants and clear aligner orthodontics.

Dr. Robert Crim

Dr. Robert Crim earned both his undergraduate degree and his dental degree from Marquette University in Milwaukee, Wisconsin. After college, he moved to Florida and practiced dentistry in the Tampa/St. Petersburg area for over 30 years, including more than 10 years as a Smile Brands-affiliated dentist. Previously he owned two private dental practices in Florida. Prior to his appointment as Chief Dental Officer in May 2014, Dr. Crim practiced at several Bright Now!® Dental offices in the greater Tampa area and also was the Market Dental Director and Professional Corporation Owner for all Smile Brands affiliated dental groups in Florida.

He has been recognized for staff development and received the Dentist of the Year Award for the East area in 2011. Dr. Crim has done mission work throughout his career, in the Congo, the Cook Islands, Haiti and South Korea. In 2012 he was a member of a team of Smile Brands affiliated providers that traveled to West African nation of Ghana to provide free dental care to people in need at orphanages and community centers.

Tammy Filipiak, RDH, MS

Tammy Filipiak RDH, MS is the Vice President of Hygiene Support/Clinical Operations with Smile Brands and has over 30 years of experience in clinical leadership, dental hygiene education, specialty and private practice and consulting/speaking.  As a Past President of the American Dental Hygienists Association and recipient of numerous awards related to leadership, and advancement of the profession.  She is a strong voice within the dental hygiene profession.  Tammy’s dental hygiene education is from North Central Technical College in Wausau, WI and she has a Bachelor’s Degree in Business from Upper Iowa University and a Master’s Degree in Organizational Leadership from Marian University in WI. 

Mandi Bretz, RDH, BS
Mandi Bretz BS, RDH is a 2001 graduate of the Parkland College of Dental Hygiene program in Champaign, IL and a 2021 graduate of Greenville University in Greenville IL with a Bachelor’s Degree in Organizational Leadership.  She is currently working on her MBA through Greenville University.  With over 20 years of experience in dentistry, she has experience in hygiene leadership providing coaching, mentoring, and presentation of education and training programs and has practiced clinically in a variety of settings.  Mandi’s current role as a Clinical Operations Support Specialist within the Midwest Dental division provides many opportunities to coach and support colleagues.   

Course Contact: amichlig@midwest-dental.com

Course Categories: Patient Relations, Communications, Management

Provider Approval: (AADH) American Academy of Dental Hygiene, Nationally Recognized (AGD-PACE) Academy of General Dentistry Program approval for Continuing Education

Educational Type: Live

Educational Method: Lecture

Prerequisites :


Sponsor(s) : Smile Brands, Inc

Conflict of Interest Disclosure: Affiliated and/or Associated with

Smile Brands - Dr. Crim, Tammy Filipiak, and Mandi Bretz are employed by Smile Brands, Inc

All CE Zoom related support: support.cezoom.com

Date / Time

Mon, Aug 15, 2022: 07:00 PM - 08:00 PM CT